This is the worst ER we have ever been too. They are the worst all around. We rushed my young daughter here because she yawned and her jaw became completely dislocated on both sides and went up and over bones and got wedged. We just happened to be becoming up to Mayo and getting her heart and stomach looked at again. When we went to check in the 2 clerks asked us "What the heck are you doing here this isn't an Emergency. Your gonna see Mayo doctors tomorrow just come back then." I said "We are seeing a gastroenterologist and cardiologist tomorrow how are they going to help" They were so mad they said, "Fine, but there is nothing we are going to do for her your wasting your time and ours!" We got into ER and a doctor came in and said we cant help your daughter come back tomorrow. No nurse came in to take vitals or find out what happened. The doctor didnt even look at her or examine her. My daughter started crying and I said you can't leave her like this!!! She got mad and said fine Ill call the maxillofacial surgeon. She came back and said I called him and l left a message. His office will call you in the next 2 or 3 days. It was Sunday morning. I said there has to be someone to help her. She said just go and wait for your phone call and left! We were so mad!!!! My daughter is crying. She cant even move her mouth at all. Her face was really swollen Monday morning at 8am came and I kept asking the doctors at Mayo and the staff if they could help find us a doctor to see about her stuck jaw. At 6 pm a friendly orthodontist stop to help us. He called around for 2 hours and finally got ahold of a maxillofacial surgeon. He would see her Tuesday afternoon. When we talked to him. He said he was on call the whole day Sunday and nobody contacted him otherwise he would have been in the ER and corrected it then. Found out she called and left a message at his Mayo Clinic office which was closed and not the on call doctor like she is suppose to. He got so upset. We fought with insurance for the rest of the week and finally had the surgery on Friday afternoon. The insurance said they would pay for it and a month later we got stuck with a bill for over $16,000. If the stupid doctor in ER had done her job and called the on call doctor like she always does then we wouldn't have this bill because it was indeed an EMERGENCY!!!! I feel she was getting paid by the insurance company to do this. My young daughter found out she has hEDS and that's what caused this. All her joints are seriously dislocating and her heart is hurting more. Her left condyle is going flat and she is having ear pain, ear hurting, jaw hurting, popping, cracking and shifting out of place. We cant do anything to help her because they dont care about a little girl in severe pain!!!!!!!!!!!! I hate this ER and tell everyone never to go here. I wouldn't go here if I was dying. A part of me died when they treated my daughter like total crap No care in the world. They weren't even busy that day. How dare they treat people like this I hope some day when they are at their worst and wishing for someone to help they remember my little daughter crying for someone to help her. She lived off baby food and protein shakes for 2 weeks She is big time suffering. Do they even understand!!!!!! My daughter is only getting worse. She asked for a wheelchair and her hearing is going out. Mayo gave up on her.