Mayo doctor has never called me

Posted by guga @guga, Sun, Oct 6 7:31pm

after I received all my results I thought I was supposed to receive a call from the doctor but I have not I'm still waiting has anybody encountered this it was over $3,000 to see the doctor there and get test and I received no call back all I get is your doctor is discussing it with other team members and we'll get back to you it's been 3 weeks

Hi @guga I’m so sorry to hear about your experience with your doctor. Please be assured that Mayo Clinic would want you to feel comfortable and confident about your care and your time at Mayo. I’d sincerely encourage you to visit the Office of Patient Experience website https://www.mayoclinic.org/about-mayo-clinic/patient-experience
There you will find contact information for the individual campuses, and also a general email. Staff are available to discuss comments or concerns you may have regarding your medical care. Your experience certainly sounds like something Mayo Clinic would want to act upon. Let me know if I can help.

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Thank you

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@guga Did you set up a user account at the Mayo Clinic Portal? The doctor's notes should be there. If you have questions you can contact “your care team” through the portal messages or you can call the office to make sure “the ball was not dropped”. No one is perfect and sometimes things get buried in emails and paperwork gets lost. Be active in your care.. if you have not heard something within a week contact the doctor's office. I have not had this happen at the Mayo Cinic in Jacksonville, but have at my local doctor's office.

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@fourof5zs

@guga Did you set up a user account at the Mayo Clinic Portal? The doctor's notes should be there. If you have questions you can contact “your care team” through the portal messages or you can call the office to make sure “the ball was not dropped”. No one is perfect and sometimes things get buried in emails and paperwork gets lost. Be active in your care.. if you have not heard something within a week contact the doctor's office. I have not had this happen at the Mayo Cinic in Jacksonville, but have at my local doctor's office.

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@fourof5zs Zaroga, you took my post right off my keyboard. 🙂 Was going to say the exact thing.

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@fourof5zs

@guga Did you set up a user account at the Mayo Clinic Portal? The doctor's notes should be there. If you have questions you can contact “your care team” through the portal messages or you can call the office to make sure “the ball was not dropped”. No one is perfect and sometimes things get buried in emails and paperwork gets lost. Be active in your care.. if you have not heard something within a week contact the doctor's office. I have not had this happen at the Mayo Cinic in Jacksonville, but have at my local doctor's office.

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I have, and received a response that they were speaking with other providers and would get back to me that was 9/25/19

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@guga

I have, and received a response that they were speaking with other providers and would get back to me that was 9/25/19

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@guga I would keep calling them back. Notate who you speak to. Mention so and so told you whatever in the next call if necessary or ask to speak to the office manager. It makes a difference.

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I keep sending messages to the team so I have documentation that I've tried repeatedly to contact them it's not working

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@guga

I keep sending messages to the team so I have documentation that I've tried repeatedly to contact them it's not working

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Either make a phone call to the office or whichever number here applies to your clinic at the link the moderator, Ethan posted.

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