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phoneman

Doctor could care less....

Posted by @phoneman in Just Want to Talk, Sep 11, 2012

I am wondering who I can contact as I am a current patient at Mayo in Arizona and need help. I have been seeing a doctor for about a month and a half and had tests done and there is nothing obviously wrong in the tests yet I am in horrible pain daily and other issues I don't want to post publicly. The problem is-my Mayo doctor can't find an obvious problem even though there are several tests that aren't right and is basically giving up. I thought Mayo was the best of the best and this is where you go to find out what is wrong? Is that how Mayo clinic operates? Who can I call to discuss this with? are there patient advocates?? PLEASE let me know as soon as possible-thank you.

Tags: Other, poor treatment

mouser

Posted by @mouser, Sep 12, 2012

What kind of pain, and where?

phoneman

Posted by @phoneman, Sep 12, 2012

not trying to be smart but do you work at Mayo or just curious?

joycegroenke

Posted by @joycegroenke, Sep 12, 2012

Yes, I work at Mayo.

phoneman

Posted by @phoneman, Sep 12, 2012

Sorry Joyce-I know you do...I was asking"mouser" that was asking about my pain....Thanks for the number though-I'll be calling them shortly

joycegroenke

Posted by @joycegroenke, Sep 12, 2012

We’re sorry you feel your experience at Mayo Clinic was unsatisfactory. We have an Office of Patient Affairs, and if you wish, you can call and talk to them about your concerns. Arizona: 480-342-2651

azslp

Posted by @azslp, Sep 30, 2012

Just a quick reply. I had similar experiences to yours at Mayo-Scottsdale. I had a number of doctors and other medical staff who were WONDERFUL! One of the allergy/immunology drs was persistent enough to diagnsos a rare pirmary immune deficiency. A year -long sinus infection was finally resolved. I am grateful to those people. HOWEVER, in the process I had 2 HORRIBLE experiences with Mayo PCPs. They seemed to totally discount that I might have a REAL and significant illness as they quickly jumped to the conclusion that I was depressed (unfortunately I cry when I am upset). The 2nd PCP admitted that he had not read any reports in my chart except the other PCP note. He was concerne that I might be a negative influence on him!!!!! Needless to say I stayed with my non-Mayo PCP.

The point is that Mayo is good, but NOT perfect. As with any doctor or health care provider the patient needs to be an active participant and seek out providers who listen to what we have to say and are willing to work with us.

I hope you were able to resolve your concerns with the Patient Affairs office. I worked with them, but was not able to have the 2 inaccurate and negative PCP reports removed from my chart. The doctor's word had more credibility than mine.

I just wanted to let you know that your experience was not isolated. Mayo is not all bad - you just need to go into that system with your eyes open.

phoneman

Posted by @phoneman, Nov 6, 2012

I went to two more departments who ran some basic tests but it seemed they were just seeing me to shut me up and didn't really seemed concerned even though I told them I have at LEAST 3-4 days a week where I can do nothing but stay on the couch or bed in serious pain and get winded and dizzy/almost passing out with the slightest activity....been told it may be a problem that's covered by another specialty there and get treatment by my primary care doctor and basically they won't research it to find out what the problem is...everybody(nurses,staff) but the first doctor I saw said don't worry-Mayo doesn't give up and will find out what the problem is.....I wish the staff was in charge instead of the doctor who doesn't find any obvious problem and basically brushes you off........I HAVE BEEN IN PAIN FOR 6+ MONTHS NOW! I SPOKE TO THE SUPERVISOR OF THE DEPARTMENT WHO WAS NO HELP AT ALL...HE'S NOT EVEN A DOCTOR AND HAS NO CLUE.....I thought the doctors at Mayo were supposed to be the best of the best and actually care...that's what I get for thinking.....

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