Hi @macnkids, I can imagine that this is frustrating to say the least. There can be several technical reasons for your getting disconnected. I'm confident that it was not intentional. I agree with John that you can call the Office of Patient Experience. Here is the toll free phone number:
Phone: 844-544-0036 (toll free)
Alternatively, you could call the Appointment Office at the Mayo Clinic location you are working with: https://www.mayoclinic.org/appointments
Let me know if I can help further.
Community Director, Mayo Clinic Connect