Mark, since you will be staying overnight in Rochester, what precautions do you plan to take regarding food and hotel? Have you thought about calling ahead to find out if they have a fridge or what cleaning and santitizing protocols they are practising?

Hilton hotels & resorts partnered with Mayo Clinic Experts from Mayo Clinic’s Infection Prevention and Control team to advise and assist in enhancing Hilton’s cleaning and disinfection protocols in all their hotels. If you are visiting Rochester and staying at either Doubletree, Hilton Garden Inn or The Hilton Rochester Mayo Clinic area there cleaning protocol is as follows;

1. What cleaning protocols are you following at this time? (We are finding this to be a common question.). We have applied extremely throughout and robust cleaning programs at our hotels. Additionally, we have implemented many key components of the newly released Hilton Corporate Clean Stay Program, providing hospital grade cleaning to our hotel rooms.

All Employees: All team members wear masks while in guest facing areas.

Front Desk:
• Continuous disinfecting of front desk and common touch points.
• Disinfectant of pens (or other materials) after each guest use.
• Guest room key cards that are returned to the front desk are set aside and disinfected before going back into rotation.

Concierge/Executive Lounge:
• Touch points and common areas in Executive Lounge are disinfected hourly.

Guestrooms:
• In-room collateral that cannot be disinfected has been removed (examples: menus, hotel directories, other notifications, etc.)
• Rooms on day of arrival are being disinfected with Ecolab Peroxide Multi-surface clean and disinfectant, a fast acting, hospital grade chemical. This takes place throughout the guestroom and certainly in Hilton's noted 10-high touch point areas (please see attached graphic).
• The efforts above are in addition to traditional housekeeping services.

Public Spaces:
• Public spaces and touch points (hand rails, elevator buttons, guest laundry, etc.) are continuously disinfected throughout the day (multiple times per day).
• Hand sanitizing dispensers have been placed in all entrance points, as well as and common public areas (i.e. elevator banks).

Bell/Transportation:
• Bell staff are required pre-shift screening, which includes taking of temperature. In addition, they are required to wear masks at all times.
• The hotel courtesy vehicles are disinfected between each use.
• Valet parking: Bell staff is required to wear mask and gloves. The guests vehicle is sanitized in areas such as driver seat, steering wheel, door handles, etc.

Available to Guests:
• Disinfectants as well as sterile rags are available for individual guest use (should they wish to take independent precautions).

Housekeeping services are willing and able to accommodate the needs of our guests. Turn down service, switching of guestroom linens and requesting additional supplies are happily accommodated. It is certainly the goal of the hotel to provide our guests the highest level of comfort and security that we are able to.

2. What is the status of your shuttle service and what cleaning procedures are they following?
Bell/Transportation:
• Bell staff are required pre-shift screening, which includes taking of temperature. In addition, they are required to wear masks at all times.
• The hotel courtesy vehicles are disinfected between each use.
• Valet parking: Bell staff is required to wear mask and gloves. The guests vehicle is sanitized in areas such as driver seat, steering wheel, door handles, etc.