Learn how to use Mayo Clinic Connect
Request an Appointment
← Return to Recent Member Responses Discovered in Spam Folder.
Recent Member Responses Discovered in Spam Folder.
Have you tried setting a filter on your email program to move the Connect emails into a separate folder and not in your inbox? There's a discussion on how to do it here: https://connect.mayoclinic.org/discussion/tip-filter-your-connect-emails-into-a-folder-1/
Several members have reported this issue lately, and it seems email programs are tightening their spam filters. To prevent Connect-related emails from going to your junk mail or spam, add Connect's sender address "@n1.hubapplication.com" to your safe sender list. Here are instructions on how to do this for various email types:
– AOL http://www.subscribermail.com/safe-list/address-book-aol-mail.html
– Gmail, Outlook (hotmail) and Yahoo http://onlinegroups.net/blog/2014/02/25/how-to-whitelist-an-email-address/
Additionally, when you find a Connect email in your spam folder, move it back to the inbox and mark "Not Spam." Eventually your email will get it.
Jump to this post
Kanaaz, thank you for the links to prevent wanted mail from landing in spam folders. I'm pretty illiterate when it comes to cyber anything but will check out these sites. I appreciate your response and also for your work as moderator for this great forum.
Create an account to connect with other patients and caregivers like you.Ask questions, get answers, and give and get support.Also follow blogs from Mayo Clinic experts.
Already have an account? Sign In