Replies to This is a test. I think I accidentally messed up something in my gmail account. My…

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Just Want to Talk | Last Active: Nov 10, 2019 | Replies (30)

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@georgette12

This is a test. I think I accidentally messed up something in my gmail account. My mayo clinic emails are going into spam. So I clicked on the "no report spam " icon. That moved my emails in spam to my inbox. But over the last hour i haven't received the emails in my gmail inbox. I will try again tomorrow. But any input is appreciated. Good night.

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Replies to "This is a test. I think I accidentally messed up something in my gmail account. My..."

Kanaaz Pereira, Connect Moderator | @kanaazpereira | Nov 8, 2019

Hi @georgette12,
have you tried setting a filter on your email program to move the Connect emails into a separate folder and not in your inbox? There's a discussion on how to do it here: https://connect.mayoclinic.org/discussion/tip-filter-your-connect-emails-into-a-folder-1/

Several members have reported this issue lately. Email programs are cracking down and tightening their spam filters. To prevent Connect-related emails from going to your junk mail or spam, add Connect's sender address "@n1.hubapplication.com" to your safe sender list. Here are instructions on how to do this for various email types:
– AOL http://www.subscribermail.com/safe-list/address-book-aol-mail.html
– Gmail, Outlook (hotmail) and Yahoo http://onlinegroups.net/blog/2014/02/25/how-to-whitelist-an-email-address/
Additionally, when you find a Connect email in your spam folder, move it back to the inbox and mark "Not Spam." Eventually your email will get it.

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